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BUY WITH US

TURN YOUR SPECIAL OCCASIONS INTO UNFORGETTABLE EXPERIENCES WITH ONE CLICK

At Celebrain, we are committed to helping you create unforgettable memories with your family and friends, while inspiring fun, fresh, and exciting ways to make any moment even more joyful.

We’ve carefully selected the best vendors and organized them so you can easily and quickly find everything you’re looking for. We understand your time is valuable, and we don’t want you to spend it on endless calls, quotes, searches, and wasting valuable resources to plan your event. That’s why here, you’ll find products and services with their prices and availability clearly displayed. Plus, you can conveniently pay for everything you need using your credit or debit card.

HOW DOES IT WORK?

01

Create your account on our website by entering your information and address.

02

Select the category of what you need: Announcement, Places, Atmosphere, Food and Drinks, Entertainment, Personal, Gifts, Corporate.

03

Filter within each category to find the provider that best suits your needs. Within the profile of each supplier you can find all their information and prices for the services and/or products they offer.

04

Add what you need to the shopping cart and finalize your purchase by entering the required information and paying with your credit or debit card.

WEBINARS

In our help center we will guide and inspire you so that

your events are magical and incredible.

FAQ
  • What is Celebrain?
    Celebrain is a Marketplace or online market where you will find the best products and/or services for your events. It is created to facilitate the organization of birthdays, weddings, adult and children's parties, corporate events and any type of party or celebration.
  • How does Celebrain work?
    You register on our website by creating an account with your details and email. Select the category of what you need (setting, gifts, corporate, staff, food and drinks, meeting, entertainment and locations). Filter within each category to find the provider that best suits your needs. Within the profile of each supplier you can find all their information and prices for the services and/or products they offer. Add what you need to the shopping cart. Complete your purchase by entering the required information and paying with your credit or debit card.
  • What categories can I find on Celebrain?
    We have 7 categories: call, places, setting, gifts, corporate, personal, food and drinks and entertainment At Celebrain you can find all the necessary services to make your event an unforgettable moment. We have the best suppliers and unparalleled customer service.
  • Where is Celebrain available?
    At the moment only in Costa Rica but very soon you will be able to organize your events in other countries.
  • Why should you use Celebrain?
    Because we have selected the best suppliers. We collect the information you need and have organized it for you. You can pay for your selected products and/or services with a credit or debit card. We know that your time is valuable and we do not want you to invest it in calls, quotes, tireless searches and spending valuable resources to organize your event.
  • Will out of stock items be available in the future?
    We often restock items that are out of stock; Therefore, if the product you want is not available, we recommend that you contact our Customer Service and ask them if it will be available soon. You can also review the alternatives we offer at the bottom of each product page.
  • Do you need to communicate with us?
    To contact any of our agents you can do so by calling +506 8699 7557 or you can write to us at info@gocelebrain.com
  • Who is responsible if I have a problem?
    Celebrain is not responsible for any problems that may arise between the user and the provider. However, we are here to help you mediate and we will make sure your event goes perfectly. Make sure to see the conditions of each supplier in the details of their product or service.
  • How can I make my account secure?
    The best way to maintain security is to have a strong and confidential password, use numbers or symbols and always use a different password than other accounts. Also, always check that the messages you receive are from senders you know and that the URL of the page is secure before entering any data.
  • What should I do if I think someone has accessed my account?
    If you think someone may have accessed your account, change your password as soon as possible. Contact us if you require help. If you have the same password for other access accounts, we recommend that you change them as well.
  • How is my personal information used?
    The information we collect when you make a purchase on our website includes your name, address and email. We do not store payment information on our website, this is all done through third parties who process payment securely. We will only use the information we have to: Send you special offers and keep you up to date on new products and services, as well as information that we think will be of interest to you. To ask your opinion. To ensure that our website and our communication with you is completely relevant.
  • Is my data safe?
    We take the security of your personal data and payment information very seriously. By entering your personal information, you are within a secure connection, using high-level SSL encryption technology. In addition to being the most advanced security software currently available for online transactions, you also have the same level of security used by many financial institutions. For more details, please visit our Privacy Policies.
  • What forms of payment do we accept?
    We accept Visa and MasterCard credit cards. We do not accept check deposits or American Express cards. We do not charge any additional amount than invoiced. The entire payment must be made with a single payment method.
  • Do I have to pay a membership to use the platform?
    You don't have to pay anything, our platform is completely free.
  • Can I pay with extra-financing programs or zero-rate credit cards?
    No, currently it cannot be paid with extra-financing or zero-rate programs.
  • Can I pay with gift cards?
    No, you cannot currently pay with gift cards.
  • Can I cancel or change my order?
    If you have not yet received an email confirming shipping, and you no longer want the products, contact us and we will help you cancel it. Make sure you have your order number and email address on hand. The money will be refunded according to the period established by your bank. If you received a shipping confirmation email, the order cannot be canceled since your product is already on the delivery route. You should start a return process as soon as you receive it.
  • How long does it take to return the money?
    Due to product dissatisfaction: in the event that the money refund is associated with the return of the product, the refund begins once it is verified that the product was returned in its original state (not opened or manipulated). For other conditions: the refund begins once the case is evaluated and the client's request is verified.
  • Can I change or cancel orders?
    Your order is processed as soon as it is received, so we cannot change or cancel your order after payment has been made. If you have already paid for your order and notice that there is an error, we can refund your money once you have returned the product to us in perfect condition and in its original condition.
  • How to request an electronic invoice?
    The platform will issue an electronic ticket for each purchase made. If you want an electronic invoice, you must check the electronic invoice option before making the payment and filling out the requested information. Once the payment has been made, you will not be able to request the electronic invoice if you have not checked the option to request it.
  • When will you send my order?
    When making your purchase you can contact the seller and coordinate the delivery of your order directly with him. Sellers offer different options such as home delivery, local delivery or shipping by Costa Rica Post Office. Each of these options will be negotiated with the seller and may have an additional cost to the price of the item.
Any further questions? Please feel free to contact us.
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